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<BiographicalNote textformat="02" language="fre">&#60;p&#62;Étienne Chomé est marié et père de quatre enfants, professeur à l'Institut international Lumen Vitae, à Bruxelles. Il est le fondateur et le responsable de l'École internationale CommunicActions, qui se développe sur trois continents et qui enseigne cette méthode de gestion des conflits à des publics très divers.&#60;/p&#62;</BiographicalNote> 
<BiographicalNote textformat="02" language="eng">&#60;p&#62;Etienne Chomé is married, with four children. He teaches at the Lumen Vitae International&#60;br /&#62; Institute, in Brussels, and is about to defend a thesis at Université catholique de Louvain. He&#60;br /&#62; is the founding director of the CommunicActions International School, which spreads the&#60;br /&#62; methodologies throughout three continents, and teaches diverse audiences how to learn&#60;br /&#62; to better manage our conflicts, including parents, teachers, managers and work teams.&#60;br /&#62; Facilitators use this method to lead workshops in the lower-income group communities,&#60;br /&#62; suburban schools and prisons.&#60;/p&#62;</BiographicalNote> 
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<Text textformat="02" language="eng">&#60;p&#62;For better conflict management, the C-R-I-T-E-R-E method interconnects three skills: Authentic Communication, Effective Negotiation and Framework of Law. It is an original and innovative synthesis of techniques known for their effectiveness in communication and negotiation. This book provides access to the greatest research achievements within these fields, encouraging clear and precise applications to our everyday relationships, be it within the couple, family, at work or at school. At each stage, a tool and various exercises provide due means for an inner transformation and the art of turning our disagreements into agreements.&#60;/p&#62;</Text>
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<Text language="eng">For better conflict management, the C-R-I-T-E-R-E method interconnects three skills: Authentic Communication, Effective Negotiation and Framework of Law. It is an original and innovative synthesis of techniques known for their effectiveness in communication and negotiation.</Text>
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<Text textformat="02">&#60;p&#62;Introduction&#60;br /&#62;
Part One: Agreeing on the framework&#60;br /&#62;
Chapter 1 : When should conflict be avoided ?&#60;br /&#62;
Chapter 2 : When is it advisable to avoid eluding?&#60;br /&#62;
Chapter 3 : Managing conflict without resorting to violence&#60;br /&#62;
Part Two: Agreeing on the rules of the game&#60;br /&#62;
in power relationships&#60;br /&#62;
Chapter1 : Setting the rules of the game &#60;br /&#62;
Chapter 2 : Adding force to the rules &#60;br /&#62;
Chapter 3 : Interconnecting fair authority and empathetic understanding&#60;br /&#62;
Part three: Agreeing on the rules of the game in equal relationships&#60;br /&#62;
Chapter1 : Making a distinction between kinds of violence:&#60;br /&#62;
a way to voice something or a means to an end?&#60;br /&#62;
Chapter 2 : Preventing the other party from benefiting from power tactics&#60;br /&#62;
Chapter 3 : Leading a discussion without any tactics&#60;br /&#62;
Part Four: Combining emotional intelligence and rational thinking to define the problem in depth&#60;br /&#62;
Chapter 1 : Listening to myself when I am impenetrable or aggressive&#60;br /&#62;
Chapter 2 : Listening to yourself when you are impenetrable or aggressive&#60;br /&#62;
Chapter 3 : 'I' to pinpoint the interests at stake and agree on the definition of the problem&#60;br /&#62;
Part Five: Finding solutions, assessing them, keeping the best one and assessing its results&#60;br /&#62;
Chapter 1 : T = Thinking of as many ideas as possible&#60;br /&#62;
Chapter 2 : E-R-E = Evaluating the solutions fairly, keeping the best one and making a Realistic plan accordingly, implementing and Evaluating &#60;/p&#62;
&#60;p&#62;Conclusion&#60;/p&#62;</Text>
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