For better conflict management, the C-R-I-T-E-R-E method interconnects three skills: Authentic Communication, Effective Negotiation and Framework of Law. It is an original and innovative synthesis of techniques known for their effectiveness in communication and negotiation. This book provides access to the greatest research achievements within these fields, encouraging clear and precise applications to our everyday relationships, be it within the couple, family, at work or at school. At each stage, a tool and various exercises provide due means for an inner transformation and the art of turning our disagreements into agreements.
Part One: Agreeing on the framework
Chapter 1 : When should conflict be avoided ?
Chapter 2 : When is it advisable to avoid eluding?
Chapter 3 : Managing conflict without resorting to violence
Part Two: Agreeing on the rules of the game
in power relationships
Chapter1 : Setting the rules of the game
Chapter 2 : Adding force to the rules
Chapter 3 : Interconnecting fair authority and empathetic understanding
Part three: Agreeing on the rules of the game in equal relationships
Chapter1 : Making a distinction between kinds of violence:
a way to voice something or a means to an end?
Chapter 2 : Preventing the other party from benefiting from power tactics
Chapter 3 : Leading a discussion without any tactics
Part Four: Combining emotional intelligence and rational thinking to define the problem in depth
Chapter 1 : Listening to myself when I am impenetrable or aggressive
Chapter 2 : Listening to yourself when you are impenetrable or aggressive
Chapter 3 : 'I' to pinpoint the interests at stake and agree on the definition of the problem
Part Five: Finding solutions, assessing them, keeping the best one and assessing its results
Chapter 1 : T = Thinking of as many ideas as possible
Chapter 2 : E-R-E = Evaluating the solutions fairly, keeping the best one and making a Realistic plan accordingly, implementing and Evaluating